Returns & refunds

14-day return window

You may return most items within 14 days of delivery for a full refund of the item price. Items must be unopened, in original factory shrink and in resaleable condition.

What cannot be returned

• Opened booster boxes, packs, decks, tins or sleeve packs.
• Items damaged after delivery or missing original packaging.
• Single cards sold as graded or opened product.

How to start a return

Email hello@prismavault.shop with your order number and the items you want to return. We reply within one working day with return instructions and an address. Please do not send anything back before you receive those instructions.

Return shipping

Return postage for a change of mind is paid by the customer. If the item was faulty, damaged in transit or sent in error, we cover return shipping in full.

Refunds

Refunds are issued to the original payment method within 5 working days of the return arriving and passing inspection. Your bank may take a further few days to show the credit. Original shipping charges are refunded when the return is our fault.

Damaged or incorrect items

Contact us within 48 hours of delivery with photos of the outer box and the product. We will send a replacement or a full refund, whichever you prefer.